Store/Studio Policies

Returns: Printed materials (pattern packets and books) are non-returnable and non-refundable. We make every effort to insure that our instructional materials are thorough and complete. If you find that a page or photo is missing from a packet within 10 days of receipt, a replacement page/photo will be provided postage free (or you may elect to have the missing page sent to you via email).  Downloads (E-Packets) are non-refundable.

Class Refunds: The Class Fee must be paid in full at registration. Class Fees are non-refundable, but may be transferred to another date if space is available.  If any materials were included in the Class Fee (such as a Pattern Packet or surface) those materials will be reserved for you to pick up or will be sent to you by mail.  Please contact the studio as soon as possible if you must cancel or change your class reservation. Telephone: 508-759-4623

Class Cancellations:  (See above.)  If the Studio must cancel a class due to weather conditions or other personal reason, the class may be re-scheduled or a full refund will be given if student chooses.

Class Cancellation Announcements will be made via Email and by Telephone or Text as soon as possible and at least one hour before class time.  The cancellation will also be noted on our website Blog Page. 

Shipping and Postage: Printed Pattern Packets and Books are shipped postage FREE to USA and Canada mailing addresses. Packets and Books mailed to all other destinations will be charged the actual postage amount via a separate PayPal email invoice.  Your order will be shipped promptly as soon as the postage has been paid.  International orders are sent via USPS International Priority Mail unless otherwise requested by the buyer.  We make every effort to ship orders within 48 hours.

Privacy: We respect and work to preserve our customer's privacy.  We will never sell, rent, or otherwise give your private information to other organizations except, under certain circumstances, to comply with law.  Any personally identifiable information (name, address, phone number, email address) that you submit to us is used only for the purpose for which it was given. 

Your credit card information is not stored on our servers.  Our shopping cart is powered and managed by PayPal. Upon check-out, you will be automatically directed to the secure (https://) PayPal site to submit your payment information. (Please refer to the FAQ page for more information.)

    This site may contain links to other Web sites which may have privacy policies which differ from ours.  You should always read the privacy policy of any Web site you may visit.

Use of this site will constitute the user's acceptance of this privacy policy.  Any questions may be directed to us by using the form on our Contact page or by contacting us in writing at the following address:

Laure Paillex Designs, PO Box 1495, Buzzards Bay, MA 02532  USA  Tel/Text 508-759-4623

Copyright: All text and images on this website are protected by US and international copyright laws. All rights reserved by Laure Paillex 2014

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